Play.com email addy needed...

Yi-Long · Post by **Yi-Long** » 30 Sep 2005, 20:30

.... why the hell isnt it just listed on their site?

Anyway, does anyone know the emailaddy to send my question?

tom2681 · Post by **tom2681** » 30 Sep 2005, 21:43

Last I checked, it was info@play.com

Yi-Long · Post by **Yi-Long** » 30 Sep 2005, 23:38

Thanks man, I'll see if it works

bradavon · Post by **bradavon** » 12 Oct 2005, 20:49

That's dumb. They used to be.

Yep that's one of them.

slasher13 · Post by **slasher13** » 13 Oct 2005, 09:39

They are now using a formmail so the client can ask questions. It a dumb system, because first you need to select what youu want to ask them about, eg Lost Orders, then you need to select what order is lost, then they give you the formmail for you to write you question on. Not a good thing IMO

Yi-Long · Post by **Yi-Long** » 13 Oct 2005, 10:13

Well, the above mentioned email addy worked, and I got a reply, so thanks for that...

I also saw that formmail or whatever it's called, and basically you had to choose your problem or question, but obviously mine wasnt among there, so it's a shitty system and I hope they'll at least post their contact-info again, so other people can still contact them when they need to. There's a phonenumber ofcoure, but calling overseas while my question would be better suited to email, isnt my favourite option...

Mordib · Post by **Mordib** » 13 Oct 2005, 10:23

the purpose of formmail is to cut down on the sheer quantity of spam putting an email address up on a website causes these days (to big sites at least). The formmail also allows the requests to be stored in a database more easily that email.

still, you are right, it is a pain in the arse, they never have the right catagory

bradavon · Post by **bradavon** » 13 Oct 2005, 11:00

I'm always dubious that the e-mail will get to the right place with e-mail forms.

I too much prefer and e-mail address and will only use a form if I have to.

slasher13 · Post by **slasher13** » 19 Oct 2005, 15:39

I have sent a mail via the form last week and not recieved a reply yet. I still waiting for Kenshin r2 boxset to be sent out. It been over 2 months now

bradavon · Post by **bradavon** » 21 Jan 2008, 22:30

Does anyone know what their e-mail address is or the contact us fom link is? I cannot find the link on their website period and sending an e-mail to info@play.com no longer works. It says:

"****THIS MAILBOX IS UNATTENDED*****

Please contact Play.com by visiting www.play.com/helpdesk

****PLEASE DO NOT REPLY TO THIS EMAIL****"

Fat bloody lot of good that is when you cannot find how to contact them :x

bradavon · Post by **bradavon** » 02 May 2008, 05:00

For anyone wondering I've managed to source this info:

* E-Mail addresses:

terms@play.com - Official. This is meant for cancellations and doesn't give you the annoying auto-reply I mention above.
customercare@play.com - Found using Google. It seems to work and you even get issued a Support Ticket number.
privacy@play.com, marketingteam@play.com or irsan.ismail@play.com - All found using Google. I've no idea if they work.

* Tech Support Form: http://www.play.com/HOME/HOME/6-/Help.h ... =technical

Obviously meant for Technical Problems but it's the only bloody Contact Form left. They've removed the proper Contact Form.

* Telephone: 01534 877595 Instead of having to use 0845 800 1020

The 0845 number seems to be the only official "General" way to contact them left. Which isn't much use when they're closed.

--------------------------------------------------------------------------------------------------

I've just contacted Play using:

terms@play.com
customercare@play.com
orders@play.com - I found this using Google but it doesn't work.
Tech Support form.

I'll see which gets a response. Talk about making it really complicated to contact them. The dumb thing is all e-mails you get from Play have info@play.com in them, which just gives you the auto-response.