Ebay selling

[grim_tales]

Hey,
I sold a DVD on Ebay recently, the buyer claimed it had been damaged when they recieved it (cracked in two pieces). I asked them for pictures as it wasn't damaged when it was sent (I wrapped it in bubble wrap), should I give a refund? Luckily it wasn't expensive but I think they should provide evidence

[saltysam]

If they open a dispute you'll lose. probably had a damaged copy themselves so they've bought yours to do a switcheroo for free.i've had this a couple of times, once i blagged them by saying i had another copy that i'd send out, never heard no more from them after that.

[grim_tales]

Thanks Sam They haven't opened a dispute yet or got back to me AFAIK, so wasn't sure if I should wait, see if they send it back, or refund them and be done with it

[Markgway]

eBay always sides with the buyer.

I would ask for pictures.

Tell them you'll need them to claim compensation from Royal Mail.

[Lou Bloom]

If it's only the case I wouldn't give a refund. It kinda comes with the territory when you order used cheap stuff. It's not a brand new steelbook. I've received a ton of damaged cases from musicmagpie etc and never asked for a refund as long as the DVD works and the cover is intact. Cases are dirt cheap so who cares. If the buyer keeps complaining you could offer a partial refund, minimize the loss.

[grim_tales]

Thanks Mark
I did ask for pictures but so far they haven't provided them, they're said they're sending it back...
I asked again though...

[grim_tales]

Update - Ebay basically told me "We know this is annoying, however If the buyer has returned the item to you, please issue a refund" - but I haven't recieved the item back yet
Should I ask again later if it was sent? Maybe I should just refund them anyway, seems less hassle

[Markgway]

I'd wait until the item is returned.

If it doesn't turn up inform eBay and ask for advice.

eBay is full of chancers and scammers.

[grim_tales]

Thanks Mark Good advice.

[grim_tales]

The item still hasn't turned up, when I spoke to Ebay a few days ago on their customer service line, they said the buyer had violated their policy as they hadn't been in touch or opened a return case properly. I haven't heard from them for a while

[Markgway]

Sounds like a scammer.

Ignore them until you hear anything further from eBay themselves.

[saltysam]

Weirdly i got a message of someone today to say they hadn't received their (low value item,a DVD) fine that can happen ,except the item was sold in March , so they've waited 7 months to let me know it allegedly hasn't shown up !

[Markgway]

LOL! What exactly do they expect you to do?

[saltysam]

i haven't even responded tbh. i'm not refunding lol

[Markgway]

I wouldn't either. I only give 30 days for UK orders.

[grim_tales]

Hey,
I heard back from the buyer of my DVD (Bruce Lee the Legend) asking for a refund and saying he'd been ill or something, I thought about responding but will speak to Ebay next week - it's almost 3 months since the DVD was sold!

[Markgway]

Yeah, I would ignore him, and wait to see what eBay have to say.

[saltysam]

after 3 months i would expect Ebay to tell him to get lost.

[grim_tales]

I reported the buyer to Ebay and they said I could block him, as Ebay said they only allow a 30 day window to sort issues out. They said I hadn't done anything wrong and he should have responded in the right way and contacted them (Ebay) if there was a problem and sent me pictures of the broken DVD
I've reported and blocked him, only problem was I couldn't report him for the same issue as before (making a false claim)

[Markgway]

At least you've blocked him now.

That's one less dick to deal with.