They've started to use silly sized packages which won't fit through my letterbox so I am having to make special trips to the sorting office to collect it. They would fit if the postie gave them a shove (the DVD itself would fit) but they don't.
As I think it's now arrived I will wait to reply to this, if it's not arrived there's no way I'm going to wait 2 weeks, others over at AV Forums are getting this response too. That's a joke:
Here is their previous e-mail response when I asked for a replacement:Thanks for getting back to us with your address verification.
We are sorry to hear that your order #XXX has not yet arrived.
We definitely would have expected this order to arrive by now.
At this time, we will ask our shipping department to investigate the
location of your package and we will contact you when we receive a reply
from them (about 2 weeks).
In the meantime, please let us know if your order arrives.
We're sorry to hear that you have not received your order.
Our records are showing that your Wherehouse.com order #XXX was in
fact shipped on 3/5/08. Although you definitely should have received it
by now, it's possible that this delay has been caused by the shipper.
For verification purposes, the address that the order was shipped to is
as follows-
XXX
XXX
XXX
Please let us know if the above address is incorrect and if you still
haven't received your order at that location. We can take the necessary
next steps at that point.