Problem with Sky Digital Box

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grim_tales
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Problem with Sky Digital Box

Post by grim_tales »

For some reason I cant watch anything on Sky Digital at the mo? :? :(

Yesterday evening, my brother is watching one Sky channel, and then we have to go to eat. I turned the TV off at the switch (leaving the box on), when I came back all I got on every Sky channel was a blue screen saying:

"For Your Information:

NO SATELLITE SIGNAL IS BEING RECIEVED"

:? It hadnt been touched since we'd sat down to eat and finished. Anyone know what this is? (It still says the same thing this morning).
Mordib
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Post by Mordib »

bird hit the dish??
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grim_tales
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Post by grim_tales »

LOL, no idea :D I didnt expect the prob to last this long.
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IronMonkey
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Post by IronMonkey »

This sounds like a common occurence I have to fix for a lot of customers' boxes at work. Sounds like your Sky box has locked up to me. Do this:

Hold down the "Backup" button on the front of your box, and while still holding it down pull the figure 8 mains lead out of the back of the box. Leave it out for 20-30 seconds, then plug it back in, but keep holding the "Backup" button.

After 10-30 seconds, all the lights on the front of your box should light up. You can let go of the button now. If your box is wired with a SCART lead to your TV, it should automatically pop up on screen and tell you that it is doing a system update which should take about 10 minutes. If you don't have a SCART lead in place, just change to the channel you normally watch Sky on (e.g. 6) and you should see the message.

In my experience, it could take anywhere between 2 and 20 minutes. When it has finished the lights on your box will go out. Wait a few minutes and then turn your box back on. I say wait a few minutes because the box will be unresponsive for that time while it sorts itself out.

Once its back up and running, if a new software update was available, you will have that update. There was a recent update which has a few graphical changes, most notably to the Sky Guide, so you may see a few differences.

If your box still says it can't find any channels, just leave it on 1 channel for a few minutes while it updates itself and you should find it will be fine from then on, and with the new software update you might even find the menus a rea bit faster and more responsive.

Give it a go, you can't damage the box. :)
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Mordib
King of Beggars
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Joined: 26 Oct 2004, 12:25
Location: Irn Bru

Post by Mordib »

Ironmonkey, any idea what the box is actually doing during the minute or two when you first connect the power before it responds to anything. Im talking about before you actually switch the red light to green and it starts updating.. always wondered...

m.

ps for the record, you totally foiled my easy plan to get Grim up on a ladder for our entertainment ;)
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grim_tales
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Post by grim_tales »

:D LOL

Its all right now, everything is hunky dory - just unplugged it and plugged it in again ;)

When I did that I got the "Searching for listings" screen, and after about 30s the channels are back.
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IronMonkey
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Post by IronMonkey »

I would still do the software update, just to be sure...

Mordib, I'm not too sure what the box does then, but I know that whenever I've done an update the box has become unresponsive for a couple of minutes. Its probably resetting its internal software...
TH-42PX80 | DMP-BD50 (MR BD & DVD) | SA-XR55 | SB-TP20 | XBox 360 Slim 250GB | XBox (XBMC, 160GB) | Zotac XBMC HTPC | Gaming PC | 8TB Media Server