Better late than never.. when e-mails turn up late

grim_tales · Post by **grim_tales** » 31 Oct 2005, 17:01

Got this e-mail from DVD Pacific which was for some reason in response to an e-mail I sent them in May 2005 about when a DVD was damaged (Dressed to Kill, with those nasty stickers).

Hi Simon,

How are you? I apologize for the delay (!) in e-mailing you. Hurricane Wilma hit us pretty bad, and we were out of work for a week.
I'm sorry to hear about your dvd, does the disc work properly?
Thanks. Have a great day!

Best Wishes,

Mandy R
DVD Pacific Returns
PMB 143
10693 Wiles Road
Coral Springs
33076

IronMonkey · Post by **IronMonkey** » 31 Oct 2005, 17:10

The way that e-mail is written just smacks of un-professionalism! I won't be ordering any discs from that company any time soon...

grim_tales · Post by **grim_tales** » 31 Oct 2005, 17:16

Thats wierd, because I'm sure she knows damn well I sent the disc back and recieved a replacement (which I got the stickers off fine BTW) months ago...

I thought she'd already responded.

BiscLimpkit · Post by **BiscLimpkit** » 31 Oct 2005, 18:42

That is pretty shocking... although I feel sorry for them because of the hurricane.

Markgway · Post by **Markgway** » 31 Oct 2005, 21:08

Maybe some of their records of correspondance were destroyed and they're going thru old mails to ensure everyone has been taken care of. I doubt they remember the details of every customer who's ever returned a disc.

Mordib · Post by **Mordib** » 01 Nov 2005, 08:34

IronMonkey wrote:The way that e-mail is written just smacks of un-professionalism! I won't be ordering any discs from that company any time soon...

I like the personal touch! nothing annoys me more than getting stock answers to my questions, ive always preffered to use etailers who give a personal service when the finances allow.

grim_tales · Post by **grim_tales** » 01 Nov 2005, 08:44

I agree Mordib. I think Mark's right.
Perhaps it was just a mistake, anyway I like a friendly, personal e-mail (this is what Amazon.com used to be like before they were bigger).

grim_tales · Post by **grim_tales** » 01 Nov 2005, 17:48

I sent this reply to them:

Hi there!

I'm very sorry to hear about the hurricane, I hope you are OK.

I am fine thanks, the disc worked fine (the new one) and played perfectly!

and got this one back as of today:

Hi Simon,

Yeah, we're all doing ok, thanks. :-)
I'm glad your disc plays perfectly! That's great!
If you ever have any questions or anything, please feel free to e-mail me at Returns@Dvdpacific.com
Thanks. Hope you have a great day!

Best Wishes,

Mandy R
DVD Pacific Returns
PMB 143
10693 Wiles Road
Coral Springs
33076

bradavon · Post by **bradavon** » 05 Nov 2005, 21:50

I'm with Mordib on this one. I wish more company employees would act like real people.

saltysam · Post by **saltysam** » 05 Nov 2005, 23:46

dvdpacific are great (apart from customs charges)